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Adding Live Chat to your store

Live chat is one of the most popular support channels. The option of live chats on your website allows your customers to connect with you quickly and resolve their issues in real-time.

Chatting with your customers can help you understand their issues and help improve sales by assisting them through the purchase experience.

StoreHippo makes it easy for you to add a live chat service to your store. You can integrate the chat provider into your store through the startup widgets. The following chat apps are integrated with StoreHippo. You just need to get the widget code and add it in the startup widget section of the admin panel.

Before installing the app, you need to create an account with the chat service. Once you have created the account with the chat provider, get the widget code from the dashboard of the respective chat provider. After getting the integration code, you can add it to the startup widget section.

Now, follow the steps given below to add a live chat app to your store:

  • Go to the Site > Startup Widgets section in the StoreHippo Admin Panel
  • Click the Add New button. A page will open up.  
  • Provide the Name and paste the widget code provided by the chat service partner under "Template".
  • Check "Publish".
  • Click the Save button to apply the changes. 

Now, the live chat software will be added to your store.