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Cash On Delivery (COD) Remittance Process

In the case of COD orders placed through ShipKaro, the payment is routed through StoreHippo account.

Following are the steps:

  1. The customer receives the order and makes payment to the delivery boy or collection agent of the logistics provider.
  2. Logistics Provider remits the amount to the StoreHippo account. The time taken for remittance varies from provider to provider (approximately 17 days).
  3. StoreHippo receives the remittance details from the logistics provider and updates the remitted account against the order.
  4. The amount is reflected in the COD ledger in Store.
  5. The store owner can place withdrawal request for the amount in his COD ledger.
  6. StoreHippo processes the withdrawal requests to Store owner's bank account.
For withdrawal requests placed between 1-15, it is processed between 16-20 of every month. For withdrawal requests placed between 16-30, it is processed between 1-5 of every month.