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Duplicate order

Many a times store owner receives an order by the customers over the call or offline. If any customer has asked to repeat the previously ordered order, then you can simply go to Orders section and create a duplicate order of the previously ordered order.

Duplicate order

You can search for the order in the search panel.


You can find the option to duplicate an order by either clicking on vertical ellipsis button next to an order, or by clicking on an Order ID and finally selecting the Duplicate Order option from the ellipsis button at the top-right corner of the screen in the order summary section.

Clicking on Duplicate Order will open up a pop-up where you can review the order details. Here all the data present in the original order will be auto-populated.

You can also perform following operations to further customize the new duplicated order before finally creating it. 

Adding or removing an item

Once you have clicked on Duplicate Order, it will open up a new page where you can add the items/products to the order. To add the products search them with their name in the search bar and add it to the order. You can also change the quantity and price of the product as soon as it is added to the order. To remove a product that you've added to the order, click the Remove item icon beside it.

Setting a discount

You can set a flat or a percentage type discount for the entire order by clicking on Add discount. You can also choose to automatically add a discount to the order from existing order based discounts of your store.

Adding shipping charges

If the order requires shipping, you can set shipping charges by clicking on Add shipping. You can create a custom shipping charge or you can also choose to automatically add shipping charges to the order from the available shipping methods of your store.
Following are the options available to set shipping charges to an order:

  1. Automatic: To use this option and automatically add shipping charges to your order, you first need to add a customer and a shipping address to your order.

  2. Free shipping: You can choose to provide free shipping to the order by selecting this option.

  3. Custom: This option lets you add a custom shipping charge with a custom name.

Enable or disable taxes

To enable or disable the taxes, you can click on Taxes. If the items in your order are taxable, the total tax of the order will be reflected after enabling the tax. Most of the taxes are applicable only after shipping address is defined, hence, you first need to add a customer and a shipping address to your order to view taxes applicable on your order.

Adding or removing a customer

To add a customer to your order, you can either search from the existing customers of your store or you can also choose to create a new customer.
To add a customer to the order from existing customers of your store, you need to search the customer using its name through search bar available below the Find or create a customer section. To remove or change the customer of the order, click on change button beside the Customer Details.


Creating a new customer

To create a new customer, you need to click on Create a new customer which will open a popup. Fill in the applicable fields and click on create.

Adding or changing the shipping/billing address

To add or change the shipping address of the order, you first need to add a customer to the order. The form to add or edit the shipping and billing address of the customer is available within the Customer Details section.

Disabling the notifications

You can also opt to disable the notifications for the duplicated order by clicking on the 'bell' icon next to Order Details.


Once you have clicked on the bell icon, a popup will open which will provide you options to disable the notifications for the duplicated order.

Accept payment

You can opt to mark the order as paid by click on Mark as paid/pending in the Accept Payment section. In case of mark as paid, a popup will open which will let you decide the payment method for the order.

Payment method options available to mark your order as paid are:

  1. Payment gateways

  2. Cash on delivery

  3. Offline