StoreHippo allows you to maintain a track of emails sent or received via Email logs. You can view orders received, order confirmation, notification emails, etc. in the email logs.
Go to the Logs > Email logs section in the StoreHippo Admin Panel to view the email logs.
Following is the summary of a sample email log record:
To: The email address of the receiver.
From: The email address of the sender.
Mailer: The column shows the mailer detail.
Created on: The date on which the log record was created.
Event: Whether the email was sent or received.
Key: The key of the email log record.
Actions: The Actions column contains the list of the actions that can be performed on the email log record.
The summary tab shows a more detailed view that has more fields in addition to the fields explained above.
Following are the possible reasons for email not getting delivered:
1. Your domain provider's DNS record has a SPF record that is blocking us from sending the emails on your behalf.
Solution: You need to allow the domain 'sendgrid.net' in your SPF record to allow it to send emails from your domain.
TXT "v=spf1 include:sendgrid.net"