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Enquiries

Enquiries are the queries sent by users about their problems. For enquiries, the users have to fill up the form provided on the contact page of every store.

The enquiries are for internal use. You can also edit and delete the enquiries. Superadmin of the store receives the notification whenever a user sends an enquiry.

Go to Customers > Enquiries section in StoreHippo Admin Panel to manage enquiries.

 

Search and Filter Enquiries

If there are many users in the panel and you need to filter specific users out of the list, you can easily search and filter the specific user or users to view detail, edit etc.

Search Users

You can use the quick search box to search users by name.

Filter Users

You can create filters using one or more fields in the filters. Filters can be accessed by click on the filter icon on the left side of search bar. Advanced filters helps you refine the search and helps you search the enquiries by the email, phone number of the user.

 

Operations on Enquiries

Edit 

Select an enquiry and click on the vertical ellipsis button by it. Choose the edit option from the drop-down to edit the enquiry.

Delete

You can also delete an enquiry or enquiries in bulk by choosing the delete option.

 

Set up enquiry form

By default, a global enquiry form is provided by StoreHippo. Go to Forms to edit the enquiry form. Click on Contact and edit it accordingly.

 

Set up customized enquiry form

You can also set up your own customized form. StoreHippo allows you to use forms widgets in static pages. You can create an enquiry form in Forms and embed the form in static page