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How to integrate live chat software?

StoreHippo offers the support for a live chat service on your store. You are provided with various chat apps that are integrated with StoreHippo. You just need to install them in your admin panel.

You can also integrate any custom live chat software, for example, Zoho salesIQ, Zendesk, etc. to your store. 

Let's take an example of Zoho salesIQ, follow the below steps to integrate it with your store:

  1. Register on Zoho salesIQ.
  2. Access the SalesIQ dashboard.
  3. You will get a script as shown below. 
  4. In the given script, find the widget code as highlighted below and copy it.
  5. Now, go to Design Theme from StoreHippo Admin Panel.
  6. In the HTML section, click on the footer to access the footer code.
  7. Paste the following script in the footer code as shown below. 
    <script type="text/javascript">
    var $zoho = $zoho || {};
    $zoho.salesiq = $zoho.salesiq ||
    {
    widgetcode: <widget code>,
    values: {},
    ready: function () {
    }
    };
    var d = document;
    s = d.createElement("script");
    s.type = "text/javascript";
    s.id = "zsiqscript";
    s.defer = true;
    s.src = "https://salesiq.zoho.com/widget";
    t = d.getElementsByTagName("script")[0];
    t.parentNode.insertBefore(s, t);
    var div = document.createElement("div");
    div.setAttribute("id", "zsiqwidget");
    d.body.append(div);
    </script>
    Mention the widget code that you copied from the SalesIQ dashboard in the place of <widgetcode> in the above code.
  8. Save the changes.
  9. The Zoho SalesIQ is now integrated with your store. 

2019-04-01T12:30:52.199Z