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Managing Orders

You can manage the customer orders in the orders section of StoreHippo Admin Panel

Searching and Filter Orders

If there are many orders then you can search and filter orders to process the specific orders.

Adding an order manually

You can add an order manually by clicking on this tab.

Order Details

You can see the details of the an existing order by clicking on the order and perform various operations such as mark order as paid and shipped, edit customer details, etc.

Summary 

Product Details

It includes the details of the product(s) orders such as name, quantity, SKU, weight, price, total price, shipping charge, taxes, etc.

Created At

The date and time of the creation of the order.

Seller

The name and email id of the seller to whom the product belongs. 

Customer Address

The complete address of the customer where the order will be shipped. You can also edit the address.

Billing Address

The complete billing address of the customer. The billing address can be the same as the shipping address. You can also edit the address.

Customer Details

The details of the customer such as name, email id and phone number.

Financial Status

The financial status of the order. The status can be paid or pending. If the financial status is pending, you can mark the order as paid manually by clicking on Mark As Paid button beside it. Click on the button and add the details like payment mode, reference id, description, amount and create the transaction.

Balance Amount

The balance amount of the order that is pending to pay. 

You can send the payment link to the customer by clicking on 'Recieve Payment' button, to complete the payment.

Invoice Number

The number of the invoice generated for the order. If the invoice has not been generated, you can generate it by clicking on the Print/Generate Invoice button beside it. You can print the invoice when it is generated.

Fulfillment Status

Here you can check the fulfillment status of the order. If the status is pending, you can ship the order or mark the order as shipped.

Device

The device used to place the order. The device can be desktop, mobile and tab.

Domain

The domain on which the order is placed.

IP

The IP address from which the order is placed.

Fulfillments

The details of the fulfillments are shown here. If no fulfilment is created, you can create fulfilment by clicking on the Create Fulfillment button.

Transactions

All the transaction details related to the order are listed here.

Notes

The note is raw plain information used for internal communication. For example, you can leave notes regarding the order to your seller.

Logs

The logs tab contains the history and data of the operations performed on the order.

Metafields

You can add metafields to add extra fields to store data structured data such as estimated delivery time, delivery boy etc.

This feature is available in selected plans only. Please check your pricing plan for this feature.

Operations on Order

Let us now take a look at the actions we can perform on the order summary window:

 

Mark as shipped

If you have processed an order manually through a third party logistics provider, click on Mark as shipped to record the shipment details. You will be required to enter the AWS number and the service provider name. An email notification will be sent to the customer. 

Ship Now

You can use this option to ship the order if- 
a) you are shipping the order using StoreHippo shipping account or
b) you have integrated your own shipping account.

Reschedule Shipment

To reschedule a shipment, first, you need to cancel the shipment. Then go back to the order, click on the Actions tab against that order and reschedule the shipment. You need to follow all the steps similar to Shipping an order while rescheduling shipment.

Create Fulfillment

Fulfillments gives you finer control on fulfilling the orders than just shipping the entire order. You will have to enable partial fulfilment in the Store Settings to use this feature. You can create fulfilment for all items or few items of the order. You can also create invoices for partial fulfilment.

Cancel Order

You can cancel the order by clicking on this tab.

Duplicate Order

You can duplicate the order by clicking on this tab.

Generate Invoice

You can also generate the invoice for your order by clicking on this tab.

Print Invoice

You can also take a print of your order summary by clicking on this tab.

Regenerate Invoice

You can also regenerate the invoice for your order by clicking on this tab, in case you have made changes in the invoice template.

Resend Order Confirmation

You can resend the order confirmation to the customer and/or the seller using this command.

Add Additional Info

You can add additional information to your orders in case you want to pass such information to your customers after they have placed an order.

View Logs

You can view the history of all the actions you have performed on an order, by clicking on this tab.

Return Shipment

You can return a shipment from closed orders tab. 

Go to Closed Orders tab. Select the order which needs to return and click on the ellipsis button. Choose Return Shipment from the drop-down. 

Click on Return Shipment will redirect you to the Ship Now section. Here you schedule the pickup.

Enter the pickup address from where the package is to be picked and the address where the package is to be dropped such as warehouse etc.

FAQ

Q. What is the difference between adding Information, Notes and Metafield to the order?

Notes and metafields are used for internal communication and not shown on the storefront while when you use Add Information feature, the data is visible on the storefront.

Notes are the unstructured information visible in plain text but metafields are the structured data and can be extracted in the excel format.

2019-07-24T11:37:08.651Z