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Notifications

Notifications are sent for specific actions that take place in your store. StoreHippo provides comprehensive unified notification experience where you have full control over different modes of notifications: 

StoreHippo provides default notification templates for a number of actions. You can customize as per your brand requirement. 

You can manage notifications in Settings > Notifications in your StoreHippo Admin Panel.

Within the Notification section, there are four tabs related to notifications:

  • All: It contains all the notifications including global and custom both.

  • Order: It contains all notifications related to order.

  • Shipping: It contains all notifications related to shipping.

  • User: It contains all the notifications related to the user.

Adding Notifications

StoreHippo allows you to add custom notifications. You can add notifications for email, SMS, browser, and push etc. 

For details on how to add notifications, please refer Adding notifications.

Editing Notifications

For details on how to create email/SMS templates for the email notification, please refer Editing Notification.

Sending Custom Notifications to Users

For details on how to send custom notifications to the particular user, please refer send notification to user topic.

User Notifications 

user_account_welcome

Sent when a user registers on the store.

user_account_password_reset

Sent when a user initiates a forgot password request.

user_change_password

Sent when a user requests to change password 

seller_account_verification

Sent to a seller for verification after register as a seller.

user_account_verification

Sent to user for verification after registration.

enquiry_mail                           

Sent to admin when customer post any query.

seller_product_notification

Sent to admin when vendor added new products.

seller_register_notification

Sent to admin when a new vendor is registered.
 
seller_rejectedSent to seller when admin rejected the seller
refer_and_earn_invitationSent for Refer and Earn Invitation.
seller_approvedSent to seller when the seller is approved.
seller_account_welcomeSent to sellers once they complete their registration process. 

 

Order Notification

order_confirmation

Sent to a customer when an order is placed.

order_cancelled

Sent when a user or admin cancels the order.

abandoned_cart

Sent to a user to prompt him to complete the order.

order_return_approved

Sent to a user when Order Return Request Approved

order_refunded

Sent to a user when an order has been refunded successfully.

order_returned

Sent to admin or seller when a user requests to return an order.

order_return_rejected

Sent to a user, admin or seller when order return request has been rejected.

withdrawal_request_processed

Sent when admin raised the withdrawal request.

withdrawal_request_cancelled

Sent to admin when withdrawal request has been canceled due to any reason.

order_notification_to_admin

Sent to admin when a user places an order.

order_returned

Sent to a customer when a return is received.

order_notification_vendor

Sent to a vendor when an order is placed.

transaction_failed

Sent to a customer when a transaction is failed.

cod_verification

Sent to a user while placing COD order if COD verification is enabled.

order_notification_vendor_approval

Sent to vendors/sellers when an order is placed and approval is required from their end.

order_notification_to_admin_approval

Sent to admin for every order placed if order approval is required.

order_pending_approval

Sent to customers once they place an order and their approval is required.

item_fulfilment_notification

Sent to the customer when the fulfillment of an order is created.

error_notification_to_admin

Sent to admin for an error alert.

order_cancelled

Sent when user or admin cancels the order.


Logistics Notification 

pickup_escalation

Send escalation emails to logistics providers directly.

bluedart_pickup_mail

Sent to Bluedart when a pickup is generated.

delhivery_pickup_mail

Sent to Delhivery when a pickup is generated.

shipping_status_change

Sent to a customer when shipping status is updated.

order_delivery_notification

Sent to the user when an order has been delivered.

order_delivery_notification_seller

Sent to seller when the order is delivered.

order_delivery_notification_to_admin

Sent to admin when an order is delivered.

duplicate_invoice

Sent to admin when an invoice is a duplicate.

logistics_adjustment_notificationNotification sent for logistics adjustment.


Support Notification

support_mail                     

Sent when a support request is generated.