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Notifications are sent for specific actions that take place in your store. StoreHippo provides comprehensive unified notification experience where you have full control over different modes of notifications:
StoreHippo provides default notification templates for a number of actions. You can customize as per your brand requirement.
You can manage notifications in Settings > Notifications in your StoreHippo Admin Panel.
Within the Notification section, there are four tabs related to notifications:
All: It contains all the notifications including global and custom both.
Order: It contains all notifications related to order.
Shipping: It contains all notifications related to shipping.
User: It contains all the notifications related to the user.
For details on how to create email/SMS templates for the email notification, please refer Editing Notification.
For details on how to send custom notifications to the particular user, please refer send notification to user topic.
Sent when a user registers on the store.
Sent when a user initiates a forgot password request.
Sent when a user requests to change password
Sent to a seller for verification after register as a seller.
Sent to user for verification after registration.
Sent to admin when customer post any query.
Sent to a customer when an order is placed.
Sent when a user or admin cancels the order.
Sent to a user to prompt him to complete the order.
Sent to a user when Order Return Request Approved
Sent to a user when an order has been refunded successfully.
Sent to admin or seller when a user requests to return an order.
Sent to a user, admin or seller when order return request has been rejected.
Sent when admin raised the withdrawal request.
Sent to admin when withdrawal request has been canceled due to any reason.
Sent to admin when a user places an order.
Sent to a customer when a return is received.
Sent to a vendor when an order is placed.
Sent to a customer when a transaction is failed.
Sent to a user while placing COD order if COD verification is enabled.
Sent to vendors/sellers when an order is placed and approval is required from their end.
Sent to admin for every order placed if order approval is required.
Sent to customers once they place an order and their approval is required.
Send escalation emails to logistics providers directly.
Sent to Bluedart when a pickup is generated.
Sent to Delhivery when a pickup is generated.
Sent to a customer when shipping status is updated.
Sent to the user when an order has been delivered.
Sent to seller when the order is delivered.
Sent to admin when an order is delivered.
Sent to admin when an invoice is a duplicate.
Sent when a support request is generated.