Notifications

Notifications are sent for specific actions that take place in your store. StoreHippo provides comprehensive unified notification experience where you have full control over different modes of notifications:

StoreHippo provides default notification templates for a number of actions. You can customize as per your brand requirement.

You can manage notifications in Settings > Notifications in your StoreHippo Admin Panel.

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Within the Notification section, there are four tabs related to notifications:

All: It contains all the notifications including global and custom both.
Order: It contains all notifications related to order.
Shipping: It contains all notifications related to shipping.
User: It contains all the notifications related to the user.

Adding Notifications

StoreHippo allows you to add custom notifications. You can add notifications for email, SMS, browser, and push etc.

For details on how to add notifications, please refer Adding notifications.

Editing Notifications

For details on how to create email/SMS templates for the email notification, please refer to Editing Notification.

Default Notifications

User Notifications

user_account_welcome	Sent when a user registers on the store.
user_account_password_reset	Sent when a user initiates a forgot password request.
user_change_password	Sent when a user requests to change password
seller_account_verification	Sent to a seller for verification after register as a seller.
user_account_verification	Sent touserfor verification after registration.
enquiry_mail	Sent to admin when customer post any query.
seller_product_notification	Sent to admin when vendor added new products.
seller_register_notification	Sent to admin when a new vendor is registered.
seller_rejected	Sent to seller when admin rejected the seller
refer_and_earn_invitation	Sent for Refer and Earn Invitation.
seller_approved	Sent to seller when the seller is approved.
seller_account_welcome	Sent to sellers once they complete their registration process.

Order Notification

order_confirmation	Sent to a customer when an order is placed.
order_cancelled	Sent when a user or admin cancels the order.
abandoned_cart	Sent to a user to prompt him to complete the order.
order_return_approved	Sent to a user when Order Return Request Approved
order_refunded	Sent to a user when an order has been refunded successfully.
order_return_rejected	Sent to a user, admin or seller when order return request has been rejected.
withdrawal_request_processed	Sent when admin raised the withdrawal request.
withdrawal_request_cancelled	Sent to admin when withdrawal request has beencanceleddue to any reason.
order_notification_to_admin	Sent to admin when a user places an order.
order_returned	Sent to a customer when a return is received.
order_notification_vendor	Sent to a vendor when an order is placed.
transaction_failed	Sent to a customer when a transaction is failed.
cod_verification	Sent to a user while placing COD order if COD verification is enabled.
order_notification_vendor_approval	Sent to vendors/sellers when an order is placed and approval is required from their end.
order_notification_to_admin_approval	Sent to admin for every order placed if order approval is required.
order_pending_approval	Sent to customers once they place an order and their approval is required.
item_fulfilment_notification	Sent to the customer when the fulfilment of order is created.
error_notification_to_admin	Sent to admin for an error alert.

Logistics Notification

pickup_escalation	Send escalation emails to logistics providers directly.
bluedart_pickup_mail	Sent to Bluedart when a pickup is generated.
delhivery_pickup_mail	Sent to Delhivery when a pickup is generated.
shipping_status_change	Sent to a customer when shipping status is updated.
order_delivery_notification	Sent to the user when an order has been delivered.
order_delivery_notification_seller	Sent to seller when the order is delivered.
order_delivery_notification_to_admin	Sent to admin when an order is delivered.
duplicate_invoice	Sent to admin when an invoice is a duplicate.
logistics_adjustment_notification	Notification sent for logistics adjustment.

Support Notification

support_mail

Sent when a support request is generated.

StoreHippo Help Center