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Order Cancelled (Notification)

Order Cancelled is the notification sent to customers, when a user or admin cancel the order.

Keys Used

Email Key:  order_cancelled
SMS Key:  order_cancelled

Mail Notification

SMS Notification

Available Variables


Order object contains the order details and has the following variables:

  • order.order_id: Returns the id of the order.

  • order.billing_address: Returns the billing address of the user.

  • order.additional_charges: Returns an array of additional charge applied on the order.

  • order.shipping_address: Returns the shipping address of the user.

  • order.item_count: Returns item count or the order.

  • order.status: Returns the status of order i.e open, close, canceled.

  • order.items: Returns an array of items for the order.

    • name: Return the name of product ordered.

    • product_url: Returns the URL of the product ordered.

    • weight: Returns the weight of the product ordered.

    • price: Returns the price of the product.

    • list_price: Returns the compare price of the product.

    • discount_total: Returns the price of discount applied to the product.

    • discounts: Returns an array of discounts which is applied to the product.

    • taxes: Returns an array of taxes which is applied to the product.

    • taxes_total: Returns the total price of taxes applied to the product.

    • thumbnail_url: Returns the URL of the product image of 100 x 100.

    • image_url: Returns the URL of the product image of 1024 x 1024.

    • quantity: Return the ordered quantity of the product.

    • total_tax: Returns the total sum of the taxes applied on the product.

    • total_with_tax: Returns the total of the item including taxes.

    • total: Returns the total amount of the items excluding taxes.

  • Returns the email id of the user.

  • order.discounts: Return the available discounts applied on the order.

  • order.discount_total: Returns the total of the discount applied to the order.

  • order.shipping_method: Returns an object of shipping method applied.

  • order.shipping_method_name: Returns the name of applied shipping method.

  • order.shipping_total: Returns the total of shipping applied.

  • order.currency: Returns a currency object which contains name, symbol, conversion_rate, decimal_points.

    • name: Returns the currency name.

    • conversion_rate: Returns the conversion rate of the currency.
    • decimal_points: Returns the number of points upto which decimal point is allowed.

    • symbol: Returns the currency symbol.
  • order.taxes_total: Returns the order's tax price.

  • order.wallets: Returns an array of applied wallet.

  • order.ecoupon: Returns an object of the applied coupon which contains name, discounts and coupon code.

  • order.txn_id: Returns the transaction id of the order.

  • order.price_type: Returns the type of tax applied to the order (inclusive or exclusive).

  • Returns the order total.

  • order.created_at: Returns the timestamp of when an order was created. Use the date filter to format the timestamp.

  • order.cancellation_reasonReturns the reason specified by the seller to reject/cancel the order.


Store object is available for store information and has the following variables:

  • store.title: Returns the title of the store.
  • store.url: Returns the store URL.
  • store.logo: Returns the logo image URL.


It contains the information about the user and has the following variables:

  • Returns the full name of a user.
  • Returns the email of the user.

Notification specific variables

It contains the variable specifi to this notification itself as:-

  • amount: Returns the amount of the order.
  • order_id: Returns the id of the order.
  • country: Returns the country against the shipping address of that order.