Order failure page

At times, the user might be unsuccessful in placing the order. StoreHippo provides the support for adding the order failure page in your store. You can create your own custom page and set it as the order failure page. Once you have defined the order failure page, the user will be redirected to that page when the order placement is unsuccessful.

Creating the order failure page

You need to create the order failure page where you can redirect when the user is unsuccessful in placing the order. To do so, follow the steps given below:

• Go to the Site > Pages section in the StoreHippo Admin Panel.
• Click the Add New button to add a new page. A page opens up with multiple fields. 
• Provide title and alias in the respective fields.
• In the Content section, click the Code Editor option and paste the template code of your page.
• Click the Save button to apply the changes.

Now, the order failure page will be created. You can also create a page using the rich text editor. Click here, to know more about creating the page.

Adding order failure page URL

Once you have created the custom order failure page, you need to add its URL. To do so, follow the steps mentioned below:

• Go to the Settings > MISC section in the StoreHippo Admin Panel. 
• Find the Order Success Url field and enter the URL of the custom order success page as shown in the image below. 
  
• Click the Save & Continue button to apply the changes.