A refund is a record of the money returned to the customer, of the items(all or some), on an order which may or may not has been restocked.
You can refund an order through Orders and Refunds section. An order is eligible for a refund only if it is either cancelled or returned. In the case of the return, you need to specify the RMA you want to refund.
You can manage refunds from your from the Orders > Refunds section in StoreHippo Admin Panel. Only Cancelled orders can be refunded.
Click on add new to add refunds. The following form with the fields mentioned below appears:
Select order id of the order that you want to refund from the drop down.
There are two types of refunds:
The full order refund type means that the order which was shipped to the customer is fully refunded.
The partial order refund type means that the order which was shipped to the customer is refunded partially.
Usually, shipping charges are not refunded if they are applied to any order. So, if someone wants to refund the shipping charges, he/she can check 'Refund Shipping Charges' checkbox.
A radio button group having
A text field which takes a reason for doing the refund as an input.
A checkbox which needs to be checked in case updating of the inventory is required.
After a successful refund, a mail is sent to customer, seller, and admin. All the details about refund are saved in a separate 'Refunds' Section in the admin panel.
We have integrated some payment gateways with our platform that support the Refund API. They are listed below:
h. Paypal Adaptive (supports partial refund also)