A refund is a record of the money returned to the customer, of the items(all or some), on an order which may or may not has been restocked.
You can refund an order through Orders and Refunds section. An order is eligible for a refund only if it is either cancelled or returned. In the case of the return, you need to specify the RMA you want to refund.
You can manage refunds from your from the Orders > Refunds section in StoreHippo Admin Panel. Only Cancelled orders can be refunded.
Click on Add new button to add refunds. The following form appears with the fields mentioned below:
Select the order ID of the order that you want to refund from the dropdown.
There are two types of refunds:
The full refund type means that the order which was shipped to the customer is fully refunded.
The partial refund type means that the order which was shipped to the customer is refunded partially.
When you select the "Partial" option as the Refund Type, the Items section appears. Here, you can specify the item(s) of an order for which you are making a refund.
Select the mode for refund. The options can be as follows:
Enter the reason for processing the refund.
Select the Restock Items check box, in case you want to update the inventory.
After a successful refund, a mail is sent to the customer, seller, and admin. All the details about refund are saved in a separate 'Refunds' Section in the admin panel.
We have integrated some payment gateways with our platform that support the Refund API. They are listed below: