The return order request can be placed either by the customer from the front end or admin from the admin panel. The return request can be placed only after the order has been delivered. You can return an order through Orders and Returns section.
Enabling order return
You can enable the order return functionality from Settings >MISC section in StoreHippo Admin Panel. Select the Enable Order Return checkbox to enable the order return functionality.
Returns from Order section
You can add a return request on customer's behalf from the Orders section in StoreHippo Admin Panel. Only Closed orders can be returned. To return an order, follow the steps given below: Click on the order to be returned. Click on the vertical ellipsis icon and selectReturnOrder as shown below:
When you click on Return Order, the following popup appears:
Following fields are required to add a return request:
Order ID: The ID of the order is prepopulated.
Return type: The return type can either be full or partial.
Items: Items are automatically populated in the add form as soon as you select the order ID. In case you want to add a return request for specific item(s), you can remove those items from the form.
Item condition: Specify the condition of the item to be returned.