You can add products individually from admin panel or upload products in bulk with CSV. The products that you
To add or update a single product, follow these steps:
Click on the +Add new button. It will open a new page which is divided into multiple sections like General, Inventory, Options & Variants, SEO and Miscellaneous.
Described below are the fields under different sections:
It contains the general information about the product. It consists of the following fields:
You can export your products to a
.csv file if you want to create a backup, move your existing products to a new store, or edit your products in bulk using a spreadsheet. Any changes you make to the products in your product .csv file appears in your store's Product list if you import your product .csv file into your Storehippo admin.
Follow these steps to export your products:
Go to Products > Products Section in Admin Panel.
Click the Export button in the page header. Following dialog window will appear:
The dialog window has following fields:
Columns: You can either choose to export all fields or selected fields.
Filters: If there are some specific products that you want to export, then use the Export Filters to select products for export. There are three options:
No filters: It will be selected by default. No filters will be applied to export by default.
Use Current Filter: These are the filter(s) that are currently applied by the user. Filters for products are auto-populated in current filters.
Select Filters: Use select filters to choose from already existing filters. For example, you can select category field equal to a certain category. Selecting this filter will export all the products belonging to the selected category.
Number Of Records: You can specify the number of records to be exported. The current functionality allows you to export a maximum of 4000 products at a time.
Start Marker: Start marker allows you to set the starting index for the export. The export will skip the number of products specified in the field. For example, if the store has 10 products and we specify 5 in start marker, then it will skip first 5 products & export remaining 5 products.
1. Go to options and variants tab under products and select an option set that you want to import.
3. Based on the options that you have added, you can either automatically generate variants or you can add new variants manually.
Linked Products allow sellers in your store to specify different pricing for the same product. Linked Products share the same tags or categories as the current product but with different sellers and features.
Go to Products > Linked Products section in your Admin Panel to manage the Linked Products.
To add a linked product, click on the Add New button and add new Products to your linked products. The following window will appear:
After filling the details click on the Save Button. Your Product is successfully added to the list of linked products.
If you have shipped the order manually, then you can mark the order as shipped from the vertical ellipsis icon.
You can change the pickup address that appears on the shipping label. This change can be done
You can select whether to generate the shipping label or send an automated notification to the user with these details.
The shipping label generated through "Mark As Shipped" will be of the following structure:
Further, you can mark the order as delivered and an automated mail, as well as SMS, will be sent to the customer for delivery confirmation.You can also mark multiple shipped orders as "Delivered" in bulk.
Open the order for which invoice is to be generated, click on the ellipsis icon and select Generate invoice.
To generate the invoice number manually, select Manually and enter the invoice number of your choice. Else you can also generate the invoice number automatically where the system will auto-generate the next available invoice number.
Here, you can choose either generate invoice only or generate and send (to customer) invoice. On generating the invoice, a pop-up will open showing the invoice preview, which you can print or send to the customer. By
You can also generate invoices for multiple orders at the same time by selecting all the orders for which you want to generate the invoices.
In the Orders > Ship Now section in Admin Panel, you will be prompted to review the order details needed for the shipment.
In this step, you can enter the pickup, delivery addresses, and package details.
One should keep in mind that the logistics provider charges the amount by taking into consideration whichever is greater- Volumetric Weight or Packaging Weight.
In this step, rates of the different logistic provider are compared. The rates include the StoreHippo integrated logistics providers as well as the providers integrated by the admin.
Click on Schedule pickup to schedule the pickup by any desired service provider.
After selecting a service provider, you can schedule the pickup. Select the pickup date and time so that the service person can pick up the product at the selected time.
You can also view the shipping label by clicking on View Shipping Label button as shown below:
Order ID: Choose the order id of the order which you want to return from the drop-down.
Return Type: You can return the order either full or partially.
Items: Items are automatically populated in the add form as soon as you select the order ID when full order return type is chosen. Select items to be returned in case of the partial return type.
Item condition: Select the condition of the item to be returned from the drop down. It is either Opened, Unopened or Damaged.
Reason: Specify a detailed reason for the order return.
A refund is a record of the money returned to the customer, of the items(all or some), on an order which may or may not has been restocked.
You can refund an order through Orders and Refunds section. An order is eligible for a refund only if it is either canceled or returned. In case of the return, you need to specify the RMA you want to refund.
You can manage refunds from the Orders > Refunds section in Admin Panel. Only Cancelled orders can be refunded.
Click on add new to add refunds. The following form with the fields mentioned below appears:
Order ID: Select order id of the order that you want to refund from the drop down.
Refund Type: There are two types of refunds:
Refund Shipping charges: Usually, shipping charges are not refunded if they are applied to any order. So, if someone wants to refund the shipping charges, he/she can check 'Refund Shipping Charges' checkbox.
Mode: A radio button group having following options:
Note: A text field which takes a reason for doing the refund as an input.
Restock: A checkbox which needs to be checked in case update of the inventory is required.After successful refund, a mail is sent to customer, seller, and admin. All the details about refund are saved in a separate 'Refunds' Section in the admin panel.
Files section allows you to upload files that you can use in product imports, static pages, theme widgets, product description, and in any entity field that supports HTML.
Follow these steps to add a new file(s):
Finding URL of uploaded file
When you click on view file, it opens the file in new window. Copy the URL from the browser navigation to get the full CDN URL of the file.
Organizing Files using folders
If there are many files in the files section, you can organize the files using folders. One can create folders for different categories and keep files related to the same category in a particular folder.
To add Files to the folder, click on the Folder Name. Follow the same steps mentioned above in Adding Files.
Using Files in Product Import
Once the files are uploaded in the Files section, you can refer the image names in your product CSV files that you use to import products in bulk. For example:
If you uploaded abc.jpg directly in the files section, then use "abc.jpg" in the image column of the CSV file.
If you uploaded abc.jpg in
You can also use the full URL of the uploaded file in the image column of the CSV file.
So, there's no need to upload the same image again and again. You just need to mention the name in
Store Locations are basically the physical locations from where you are operating your business. The store locations can be displayed on your website page or can become the pickup addresses that you can select from while shipping your orders.
You can manage the Store Locations in Settings > Store Locations section in admin panel.
Displaying store locations on the storefront
If you want to show the store locations on your website page then you need to check mark the show on website field while adding or updating an address.
Using store location while shipping your order
All the store locations are available to choose from while shipping an order.
Importing Store locationsStoreHippo provides the option to import addresses. If you have a list of store locations that you want to add to your store, you can use the import addresses in bulk using a simple CSV file.
For a sample CSV, you can download and view our customer CSV template. You can also export the users to get your existing users in a CSV file.
Exporting Store LocationsIf you wish to export your store locations, use the export option. Click on the ellipsis button and choose Export from the drop-down.
StoreHippo allows you to set up a number of tax rules that you might need to charge on your sales varying with different countries and states.
You can manage the tax rules in the Settings > Tax Rules section of the admin panel.
To add a new tax rule, click on the Add New button in the top right corner. Clicking on the button will open a form with following fields:
Rule name: Enter the name of the tax rule.
Summary: Enter a short summary of the tax rule
Inclusive: By default, all the taxable amounts are configured to be inclusive of taxes. If you wish to make the taxable amounts exclusive of this tax, uncheck this field.Taxes: You need to define all your taxes of the tax rule under this field. Clicking on Add Tax will open a form with following fields:
Also, there is a support to specify conditions for HSN/SAC codes. That allows you to reuse the same tax rules for multiple products or have a common global rule that applies to your entire catalog of products.
To define an additional tax, you need to define the following fields:
In the seller ledger, all the transactions are present with the complete list of credit and debit entries. You can also filter the transactions by a time range.
Transactions are generated for following actions.
Product Listing Fee
If a Product Listing Fee is defined by the admin, then a transaction will be created with the product listing fee for every product added. Product Listing Fee is applied even if the product is not approved yet.
Product Selling Fee
If a Product Selling Fee is defined by the admin, then a transaction will be created with the product selling fee for every product that is sold. If an order contains multiple products on which product selling fee is applicable then there will be multiple entries for one order, one for each product in the order.
When an order is placed, the paid amount of the order will be credited to the seller.
When an order is canceled, the paid amount of the order will be debited from seller's account.
If the seller has used the shipping services to ship the product then the shipping charges will be debited from the seller's account.
For COD orders, the amount of the order will be credited to the seller once the amount is received from logistics provider.
Charges on a seller order
|Selling Price (decided by seller)||1500|
|Commission (Product Selling Fee)||150 (assuming 10%)|
|Total Marketplace Fee||180|
|Service Tax (assuming 15%)||27|
|Net Amount credited to seller||1293|
You are responsible for generating the invoice to the customer. You are also responsible for charging the applicable taxes (VAT, GST etc.) on the product which will be applied to product selling price.
Payment of invoices
You can also opt to pay directly from the Seller Invoice by clicking on the ellipsis button and chooseing the Pay option. Here you can select the payment option and click on Pay button which will be directed to the payment gateway.
A transparent and detailed view of your transactions and corresponding amounts is provided through Seller Ledger. You can check your details and contact the admin for the release of your payout amount depending on the threshold or any other conditions applied to payout amount.
You can get answers to your technical or admin related questions by raising a query in the Support segment. This sends your questions directly to the admin who would respond to it in due time.