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Tidio Live Chat

Live chat is one of the most popular support channels and Tidio Live is one of them. Integrating a Tidio app on the store is the 2 steps procedure. First, you need to create your account on Tidio Live, then configure Tidio Live on your store.

Signing Up On Tidio Live Chat

  • Go to the Tidio Live.
  • Provide your email, password, and website.
  • Click the Create a Free Account button.

Configuring Tidio Live Chat

After creating the account, you need to configure your live chat. Follow the steps mentioned below to configure Tidio Live chat:

  • Provide your name, choose the language and chat widget’s color. The same name will be displayed in the chat window. You can also upload your own avatar. You can also edit that later in Widget Settings.
  • In the next step, add your website’s address, choose a country and your industry. You will see the best recommendations based on the industry you are in.
  • Now, you need to edit the bot or message in the bot. You can also create completely new bots later, once your account will be ready to use.
  • Now, your Tidio Live account has been created and you can integrate it.

Getting code for integration

To copy the integration code, follow the steps given below:

  • Go to the Tidio Live dashboard.
  • Click the Settings icon.
  • Click the Developer option.
  • Now, the Public Key will be displayed copy it.

Integrating Tidio Live Chat

To configure the Tidio in store, follow the steps mentioned below:

  • Go to the Advance Settings > Apps in your StoreHippo Admin Panel.
  • Click on the Visit StoreHippo App Store.
  • Find the Tidio Chat app and install it.
  • The Tidio Chat will be displayed in the apps section. Click the Settings option.
  • Click the Edit button.
  • A field will open up. Enter the public key that you have copied in the Tidio Id field. 
  • Click the Submit button to save the changes.

Now, the Tidio Chat will be added to your e-commerce site.